Returns, Refunds & Cancellation Policy

Customer satisfaction matters to us. As our products are food items, our returns policy is designed keeping hygiene and freshness in mind.

Returns

Since Iniam sells perishable food products, we do not accept returns once an order has been delivered, except in cases of damaged, defective, or incorrect items received.

Any such issue must be reported within 24 hours of delivery, along with an unboxing photo/video and order number, to [support email] or WhatsApp +91 99948 71708.

Eligibility for Replacement/Refund

We will offer a free replacement or full refund if:

The product received is damaged or spoiled in transit

The product is different from what you ordered

The package is tampered with or items are missing

Replacement/refund requests without valid proof (photo/video) or reported after 24 hours of delivery may not be accepted.

Refund Process

Approved refunds are processed within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds are issued via bank transfer/UPI after collecting your account details.

Order Cancellation

Orders can be cancelled free of charge before they are dispatched. Once an order is packed/shipped, it cannot be cancelled as our items are freshly prepared.

To cancel an order, contact us immediately at [support email] or +91 99948 71708 with your order number.

Non-Returnable Items

Due to the perishable nature of our products, opened, consumed, or used items cannot be returned under any circumstances, except where the item was defective or incorrect at the time of delivery.

Need Help?

For any questions about returns, refunds, or cancellations, contact our support team at [support email] or +91 99948 71708.

Returns, Refunds & Cancellation Policy